DRUID v9.4 (Latest)

Deployment Dates

The table below lists the deployment date of DRUID v9.4 across DRUID Clouds. To view the DRUID Releases Calendar, see Druid Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud Australia

*au.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
August 28, 2025 September 25, 2025 September 25, 2025 September 25, 2025

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your DRUID tenant, please contact support@Druidai.com or your local DRUID partner for more information.

Connector Host Upgrade Recommended!  This release includes features that require upgrade of your DRUID Connector Host:
  • DRUID Data Service Connector new feature, improvement and bug fix

What's New

  • DRUID Data Service Connector – Support for IN/NOT IN Operators in Custom Queries. With this release, DRUID supports IN and NOT IN operators in custom queries, making multi-value filtering simpler. Use them in WHERE clauses to easily include or exclude multiple values.

    • For more information, see Filter Data using DRUID Custom Query.

Improvements

  • Knowledge Base improvements. This release introduces several enhancements to make finding and updating content easier:
    • Filter search results: Narrow results by Data Source or Document Type for faster, more precise searches.

    • Preview and update articles: Quickly preview search results and update articles directly if needed, saving time and effort.

  • DRUID Data Service Connector – improved LIKE operator. The LIKE operator now provides flexibility for users to choose between familiar SQL wildcards and regex-style expressions to suit their querying needs. The ^ and $ symbols provide an alternative to specifying start or end-of-string patterns without the need for additional % wildcards.

    • For more information, see Filter Data using DRUID Custom Query.

  • Charts - do not show in workspaces. You can now choose to hide specific charts from workspaces, helping you keep them clean and focused on what matters.

  • Web forms - Resize and Zoom in/out the images. Web forms – You can now resize images while filling out the form and zoom in or out when viewing them in full screen.

Bug Fixes

  • Zendesk Live Chat – Added a webhook trigger for closed sessions. When an agent disconnects from a live chat session, the bot is notified and the session is ended automatically, ensuring a smoother user experience.

  • Instagram Channel: Buttons in Hero cards and Thumbnails are now rendering correctly.
  • Data Service Connector: Updating an Entity with EntityLists / JArray is now working properly.
  • Bot Summary - Engagement Page: The Number of Interactions drill-down is now working.
  • Knowledge Base – Extract JSON File mimetype: The page number is now extracted correctly from JSON files with the application/json mimetype.